Naughty by Nature makeover studio ~
They do cold calls claiming that its referrals contact.
Many customers has complained on their poor service, unable to reach or get appointment, told to wait for months for photo shoot, given dirty clothes to wear, bad photo quality, did not get the photo album after 6 months to a year, etc.
Some unhappy ones has gone to CASE, media, internet, Small Claim Tribunal. So what? None can touch them. The company is still around.
Some online readers are lucky to chance upon this blog that warns about NBYN. Apparently, there are many many many blogs that warns about NBYN.
http://benaudz.blogspot.com/2005/08/were-naughty-by-nature-too.html
Recently, upon browsing google and yahoo, I found that this company is growing steadily well and FAT! With new branches in cityhall WAX, etc.
Same hard selling tactics and gimmics, heard the owner is an Indian and a British ang moh. Given the legal loophole, how can we stop this company?
Does Singapore allow class action ( a form of lawsuit where a large group of people collectively bring a claim to court)?
Wonder if we shall all gang up together to bring this company to court.
Please leave your contact if you have similar experience with NBYN.
new updates, just found out from reliable source that the same person who owns Wax in the City and Naughty by Nature photo studio also owns TRUE YOGA!!
ReplyDeleteAnother blog that shares similar bad experience with Naughty by Nature photo studio
ReplyDeletehttp://zcatz.blogspot.com/2008/04/nbyn.html
More bad experience form Keeptouch Forum
ReplyDeletehttp://forums.keeptouch.net/showthread.php?t=70429&page=4
and the list of bad experiences continues...
ReplyDeletei wonder when anyone can stop them :~
http://www.singaporebrides.com/forumboard/messages/3/536302.html?1238491138
http://ca.answers.yahoo.com/question/index.php?qid=20070701075436AAtxIzu
http://www.clubsnap.com/forums/showthread.php?t=143097&page=7
http://www.clubsnap.com/forums/showthread.php?t=386096
http://mymind.escrito.info/2008/02/22/scam-naughty-by-nature-nbyn/
http://sgforums.com/forums/8/topics/198991?page=2
http://blog.alicecheong.com/?p=252
This story was printed from TODAYonline
ReplyDeleteMakeover studio is Naughty By Nature
Thursday • June 12, 2008
ANSLEY NG
ansley@mediacorp.com.sg
TWO days after a time-share company admitted that it had adopted aggressive sales tactics, another firm, a makeover studio, has owned up to employing similar methods.
And both — which were taken to court by the Consumers Association of Singapore (Case) for alleged violation of the Consumers Protection (Fair Trading) Act :— have now agreed to be more mindful of their clients’ rights.
In a statement, Case said it had entered a consent judgment in January with makeover studio Naughty By Nature, which had admitted to using hard-selling tactics to get consumers to sign up with their photoshoot packages.
A consent judgment is one in which parties agree to an outcome to settle an issue without going to trial.
Under the terms of the consent judgement, Naughty By Nature agreed, among other things, not to have more than one employee attend to “any female consumer during any sales presentation”.
The firm is also not allowed to “detain” any female customer for more than an hour.
Naughty By Nature does not have to shut down, but further complaints could see it being hauled in on a more serious charge of contempt of court.
The case began last September when a district court granted the consumer watchdog’s application for an interim injunction against Naughty By Nature. Case had earlier received many complaints about the studio’s sales tactics.
In a typical move, Naughty By Nature would get women to visit its Circular Road office for a free makeover session where they would get to keep several photographs of them in their new look.
Once the pictures were taken, however, the studio’s staff would harass the women to take up photo-shoot packages that cost thousands of dollars.
Case said it had received 63 formal complaints, with the studio’s customers griping about paying between $495 and $4,288 to the company.
So far, 15 customers have received refunds in cash or in kind, said Case executive director Seah Seng Choon.
Naughty By Nature’s director Bupendra Ramason refused to comment when contacted, while its other director Raoul Fenianos could not be reached.
The makeover studio’s case came not long after timeshare resale firm Global Europ announced that it had entered a consent judgement with Case. The firm had earlier admitted to using pressure on its customers during sales pitches.
The conclusion of the two cases brings to three the number of errant firms that Case has taken to court under the four-year-old Act.
While cynics may say three cases in four years suggests that Case is not doing enough to protect consumers’ rights, a lawyer told Today that the watchdog deserves credit for its efforts.
Time is needed for Case to collate complaints and act on them, said lawyer Vijai Parwani, since “you would have to discount the exaggeration by some of the consumers”.
“If shown that there is a legitimate complaint, Case would try to reach an amicable resolution with the company concerned before instructing its lawyers to take the matter to court,” said Mr Parwani of Parwani and Co. “This perhaps gives the impression that Case has been dragging its feet.”
On Case’s part, Mr Seah said the watchdog would “continue to monitor those companies that chalk up high numbers of complaints and are not taking steps to resolve them”.
This comment has been removed by the author.
ReplyDeleteHi, i am also a victim to NBYN and bought a package of $3000 from them in 2007. But until now i have not went for my photoshoot at all. I have not utilized my package yet. It's so difficult to get thru NBYN's telephone number. Apparently nobody answer the phone at all. How to make bookings? But i bought the package at 2007. If i go to CASE now, do you think it is possible for me to get a refund? ;( Everytime i think about this stupid purchase of mine in 2007, i would feel so heartache. If normal goods purchase still better, at least i have some goods on hand. Now i saw their website that NBYN has shifted to Pagoda Street. But still nobody answer the phonecalls. :(
ReplyDeleteI'm a victim of NbyN also. Could I get your contact so that I can check with you what I can do? Or we gang up to sue him? I need some advices and directions. Thanks.
ReplyDelete